Troubleshooting
When a search, an export or a mailbox does not behave.
A search returns nothing
Read How to widen a search that comes back empty.
An export didn't arrive
Read Where to look, and what to send us.
I can't sign in
Read Reset your password, or tell us.
A record is wrong
Read Tell us, and it's fixed for everyone.
A mailbox says Action required
Read Reconnect it, and nothing is sent until you do.
Emails landing in spam
Read What to check, and what helps.
Still stuck?Email us and a person will reply, usually within one business day.
Contact us