A mailbox says Action required
Reconnect it, and nothing is sent until you do.
If a mailbox shows Action required, it can no longer sign in. Nothing is sent from it until you reconnect it.
- Open Outreach. The alert on your dashboard names the mailbox.
- Press Reconnect and sign in to the mailbox again. You can also open Email accounts and click its row.
This usually happens after a password change, or when the provider asks you to approve the connection again. Other mailboxes keep sending.
Keep reading
A search returns nothing
Read How to widen a search that comes back empty.
An export didn't arrive
Read Where to look, and what to send us.
I can't sign in
Read Reset your password, or tell us.
Still stuck?Email us and a person will reply, usually within one business day.
Contact us