Talk to the people
who built it.
Questions about the data, a plan, billing, compliance or getting your own details removed. A small UK team reads every message and replies within one business day, so there is no ticket maze to get through first.
Every route reaches the same team.
Coverage in your sector, how a label works, why a record shows what it shows, or whether we hold enough in your area to be worth it. Give us a sector and a region and we'll answer with real numbers from the book.
Higher export volumes, annual billing, an invoice instead of a card, reseller pricing or a data processing agreement. Tell us the rough monthly volume you need.
Where a record came from, our lawful basis, how long we keep things, and what we hold about a named business. You get a written answer from a person. Read the UK GDPR and PECR page first if you like.
The fastest route goes straight to the person who handles removals. Give us the business name and an email address or web domain. Remove my data.
An export that failed, an account you cannot get into, a search that returns nothing when it should. Send the email address on the account, what you were doing and what happened. Common problems are answered in the help centre.
Running lists for several clients is a normal use of the platform. Tell us how many client accounts you expect and which plan fits.
Send us a message
Reply time: within one business day. Hours: weekdays, UK time. Where we are: Nottingham and Sheffield.
Contact, answered
How quickly will you reply?
We aim to reply to every message within one business day. A small UK team reads every one, so you are not waiting behind an automated queue.
Do you have a phone number?
Not a published one. Email is the fastest way to reach us, because it lets us look at your account and the records you mean before we answer. If a call would be quicker, say so and we will arrange one.
I have a billing problem. Who do I ask?
Email us and mark it billing, with the email address on the account. Never send card details in a message.
Is there support at weekends?
Messages are read on weekdays. Something that stops you working, such as a failed export or an account you cannot get into, is picked up at a weekend when we can. Everything else waits until Monday.
A record is wrong. How do I report it?
Email us the record and what is wrong with it. Because the same record is served to every customer, one report fixes it for everybody, and we do not charge you for an export that turned out to be wrong.
Or just try it first.
Unlimited search and 50 exports a month, free, with no card.