Create a deal from a reply

One click from a good reply to a deal.

Help centre · CRM and deals · Updated 8 October 2026

  1. Open the reply in the Unibox.
  2. Press Create deal.

The deal opens with the business, the contact and the whole thread attached, and its source is set to the email reply. The same works from a call in the Caller Console, where an Interested outcome can create a deal.