Call backs
Keep every promise you make.
When someone asks you to ring back at a certain time, log it as a call back. It goes on your Call backs list with the time.
An overdue call back is the first thing you see on the Today screen, ahead of the list, with a button to start your call backs. Switching lists never cancels a call back.
Keep reading
The Caller Console
Read Where you make calls and log how they went.
Make a call
Read From next up to a logged outcome.
Hand out call lists
Read For managers: send lists to the team and see who is ahead.
Still stuck?Email us and a person will reply, usually within one business day.
Contact us