Do-not-contact

Keep people who asked to stop out of your campaigns.

Help centre · Exporting and lists · Updated 8 October 2026

When someone asks to stop, add them to your do-not-contact list. Nothing more is sent to them.

You'll find the list in Settings, under Suppression list. You can also ask Adapt to add someone in plain English.

As the sender, keep your own record of opt-outs that come to you directly. Your responsibilities as a sender.